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Lead Times Terms and Conditions

Production and delivery times for custom graphic orders are based on artwork proof approval. Proofs are sent within 1 business day of artwork submission. The artwork approval cutoff time for production to begin the following business day is 12pm PT. 

For example, if your artwork is submitted 10am on Monday, you should expect to receive proofs no later than 10am Tuesday. Artwork must then be approved by 12pm Tuesday for production to begin on Wednesday. If artwork approval is received after 12pm PT, then production begin Thursday. 

Please note that failure to respond to the proofs approval email in writing by the mandatory cutoff may result rush service fees or missed deadlines.

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