Lead Times Terms and Conditions
At Display Overstock we value prompt delivery just as much as we value cost and quality, so we strive to produce and delivery our products in the fastest and most effective ways possible. That is why we split-ship most standard production orders so that the following occurs:
- Frames ship FedEx Ground (1-5 day transit) immediately upon artwork approval.
- Prints ship FedEx Express (2-3 day transit) after they have been produced.
- This allows us to reliably have most orders arrive to your door within 5 business days of approving the artwork designs.
Production and delivery times for custom graphic orders are based on artwork proof approval. Proofs are sent within 1 business day of artwork submission. The artwork approval cutoff time for production to begin the following business day is 12pm PT. For example, if your artwork is submitted 10am on Monday, you should expect to receive proofs no later than 10am Tuesday. Artwork must then be approved by 12pm Tuesday for production to begin on Wednesday. If artwork approval is received after 12pm PT, then production begin Thursday.
*Please note that failure to respond to the proofs approval email in writing by the mandatory cutoff may result rush service fees or missed deadlines.
**Display Overstock cannot be held liable for missed deadlines due to carrier delays, as the responsibility for delivery of each parcel falls on the carrier service, and cannot be controlled once the item is shipped.
***All orders that include printed graphics or custom-build frames are not eligible for return or exchange.