1. Place Your Order Online
Upon receiving your online order, we will ship your items within 24 hours. If your order contains Graphics, you must proceed to the next step.
2. Upload Your Graphics
All of our graphic products contain graphic templates that can be found in the "Specifications" tab located just beneath the master image of each page. Utilize these templates, and pass them down to your designer to ensure your graphic files are designed in the correct layout and format pertaining that that particular product.
After you have placed your order, simply upload your files by clicking on the UPLOAD FILES tab located at the top of our website. You may also upload artwork by clicking here.
Please reference your order number in the "message" section when attaching and uploading your artwork to our system.
Once the upload is complete, you will receive an auto-confirmation stating that the transfer has successfully been uploaded. Our graphic department will then download your artwork, and generate proofs for your approval. You will receive these proofs via email within 24 hours of artwork submission. It is then your responsibility to review the proofs, and reply back with an approval to trigger the production.
*ARTWORK PROOFS MUST BE APPROVED BY 12PM PACIFIC TIME TO BE SENT INTO PRODUCTION THE FOLLOWING BUSINESS DAY* If proof approval does not meet this deadline, production will roll over to the following business day.
3. Production, Lead-Times, Delivery
Products are shipped out based on current lead times as listed under each product's details. Our current promotion offers FREE GROUND SHIPPING on all orders over $1000.00, to all 48 states in the continental US. Note that there may be additional shipping charges for other products, and/or Rush orders. To better serve our customers, we ship products from Virginia, Dallas, and Los Angeles, allowing products to generally arrive anywhere in the country in 2-5 business days.
No Sales Tax will be charged to orders being shipped outside of Texas. Orders being shipped within Texas will pay a 9.25% sales tax.
Please be sure to contact a member of our sales team to Will Call pickup options to see if the product you're interested in is stocked at the location where you would like to personally pickup the goods.
Many of our products are lightweight and equipped with wheels, allowing us to ship directly to a trade show or to your hotel if needed. Depending on the product, most of our displays are made to enhance portability, and can be checked on to most airlines as luggage.