Return & Warranty Policy
It is your responsibility to inspect all orders upon arrival. All orders from Display Overstock,LLC may be returned within 10 business days of receipt for a full refund (excluding custom graphics as mentioned below). In order to return or exchange (under the warranty guidelines described below) all or part of your order, you must contact us for a Return Merchandise Authorization number (RMA#) and report any damages, defects, and issues within 3 days of receiving your order. You must email Support@DisplayOverstock.com to obtain an RMA# from a Display Overstock, LLC representative.
All returned merchandise must be returned unused in the original packaging including manuals, accessories, cables, etc. with the authorization (RMA#) clearly printed on the outside of the package. Return requests must be made within three days of the receipt date, and all items must land at our warehouse within ten days of the return request. All free items must be returned together with purchased items in order to receive a full refund. Any shipping and/or handling charges on the original order cannot be refunded. At our discretion, we may levee a restocking fee up to 25% of the cost of items returned. Any vouchers or gift certificates earned by a returned order will be voided, and the voucher amount will be charged to any order to which it was applied.
Display Overstock, LLC is not responsible for shipping costs or damage on returned items. Units to be returned should be packed carefully, and shipped back in the original box to protect the item. Please be advised that packages sent by normal US Postal Service cannot be tracked to ensure delivery. Since Display Overstock, LLC cannot provide credit for a return without confirming its receipt, we recommend that you use a delivery service that can be tracked and or insured.
Product Exceptions to Return Policy
Customized product orders do not apply to the return policy stated above. Customized items include but are not limited to any graphics, customizable color panels, or special order items. Customized items will not be able to be returned. If there is any question as to whether the product can be returned or not, please call (888) 315-9617, and ask an Display Overstock, Inc. representative.
Limited Lifetime Warranty
Display Overstock, Inc. provides a limited lifetime warranty on the following items: Pop-Up Display pop-up frames against manufacturing defects in materials and workmanship during normal use. All repairs needed that coincide with this limited lifetime warranty policy will be done at no charge with the exception of shipping and handling charges. This warranty does not extend to any Display Overstock, LLC products which have been subject to misuse, neglect, accident, incorrect wiring or used in violation of operating instructions furnished by us, nor extend to any units altered or repaired for warranty defect by anyone other than Display Overstock, LLC This warranty does not cover any incidental or consequential damages and is in lieu of all other warranties expressed or implied and no representative or person is authorized to assume for us any other liability in connection with the sale of our products. Some states do not allow limitations on how long an implied warranty lasts, and/or the exclusion or limitation of incidental or consequential damages so the above limitations and exclusions may not apply to the original CUSTOMER. This warranty gives you specific rights and you may also have other rights, which vary, from state to state. If you have any questions concerning this warranty call (888) 315-9617.
Graphics & Customized Products
All graphics and customized product orders claims must be reported within twenty-four hours of receipt of merchandise. All claims include but are not limited to any such discrepancy between the approved proofs that were sent via email and the merchandise that was received. All claims must be made in writing within twenty-four hours from the time of receipt of merchandise and should be directed to Support@DisplayOverstock.com. All claims made after the twenty-four hour period of receipt of merchandise will not be honored.
All printed graphics orders are to be cared for very carefully. Display Overstock, LLC must make the warning that all graphics purchased must be rolled with the graphic side of a graphic outward. If you need further help with an explanation of this, please contact a Display Overstock, LLC representative at (888) 315-9617. If this careful instruction is not followed, then delamination will most likely occur and Display Overstock, LLC accepts no responsibility for any such damage to graphics. Furthermore, please pay attention to heat when storing your goods as they are manufactured with fragile materials in order to remain lightweight and portable, thus excessive exposure to mild and severe heat can damage the plastics.
All graphics purchased from Display Overstock, LLC are considered final sales. There is no warranty or refund period for graphics purchases. Please follow the claims policy as stated above for any claims issues.
Change Orders & Order Cancellations
All change orders must be made in writing to Support@DisplayOverstock.com. Any verbal change orders will not be accepted. Change orders include but are not limited to changes in shipping addresses, changes in order timeframes, or changes in products purchased. All change orders are subject to additional charges or refunds when applicable. All change orders are subject to a restocking fee up to 50% of the retail value of the goods when applicable. All payments for change orders must be paid in full for a change order to be accepted and moved onto the next step in production or shipping.
All order cancellations must be made in writing to Support@DisplayOverstock.com. When an order is cancelled after the order has been placed, the order may be subject to cancellation charges which will be deducted from the refunded amount. If an order is completed and shipped, no order cancellation will be accepted. All order cancellations are subject to a restocking fee up to 75% of the retail value of the goods. The following are some examples of circumstances where restocking fees would apply: customized graphics have been put into production, or products have been pulled from stock shelves to fulfill order. Orders that are cancelled after artwork has been processed are subject to a non-refundable $25 graphic setup fee per file.
If you need help figuring out your applicable fees associated with a change order or order cancellation, please contact an Display Overstock, LLC representative.
This site could include technical or other mistakes, inaccuracies or typographical errors. Display Overstock, LLC may make changes to the materials and services at this site, including the prices and descriptions of any products listed herein, at any time without notice. The materials or services at this site may be out of date, and Display Overstock, LLC makes no commitment to update such materials or services. Display Overstock, LLC assumes no responsibility for errors or omissions in the information, documents, software, materials and/or services which are referenced by or linked to this site. References to other corporations, their services and products, are provided "as is" without warranty of any kind, either expressed or implied. In no event shall Display Overstock, LLC or its suppliers be liable to you or any third party for any special, incidental, indirect or consequential damages of any kind, or any damages whatsoever, including, without limitation, those resulting from loss of use, data or profits, whether or not Display Overstock, LLC has been advised of the possibility of such damages, and on any theory of liability, arising out of or in connection with the use of this site or of any web site referenced or linked to from this site. Some jurisdictions prohibit the exclusion or limitation of liability for consequential or incidental damages, so the above limitations may not apply to you. The downloading or other acquisition of any materials through the site is done at your own discretion and risk and with your agreement that you will be solely responsible for any damage to your computer system or loss of data that results from the downloading or acquisition of any such materials. No advice or information, whether oral or written, obtained by you from Display Overstock, LLC or through or from the site shall create any warranty not expressly stated in the legal statement. This site contains links to third-party web sites that are not under the control of Display Overstock, LLC Display Overstock, LLC makes no representations whatsoever about any other web site to which you may have access through this site. When you access a non-Display Overstock, LLC web site, you do so at your own risk and Display Overstock, LLC is not responsible for the accuracy or reliability of any information, data, opinions, advice, or statements made on these sites or for the quality of any products or services available on such sites. Display Overstock, LLC provides these links merely as a convenience and the inclusion of such links does not imply that Display Overstock, LLC endorses or accepts any responsibility for the content or uses of such web sites. This site can be accessed from other countries around the world and may contain references to Display Overstock, LLC products, services, and programs that have not been announced in your country. These references do not imply that Display Overstock, LLC intends to announce such products, services or programs in your country.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please note that we cannot be held liable for late deliveries due to failure of the carrier (i.e. UPS or FedEx) to meet their commitment date.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Free Shipping Promotion
From time to time, we run offers for "Free Shipping." This offer pertains to free GROUND shipping only, and is not valid with any other offer, coupon, promotion, or bulk volume discount. Wholesale customers and resellers receiving a bulk discount must arrange their own freight, or can choose to ship via our Fedex/UPS rates as quoted. You are free to pickup via will-call at our production facility as long as our sales office is informed that you have arranged your own delivery.